Field Service Engineer
Core
Deliver end-to-end field service for life-changing heart recovery technology, including installation, maintenance, troubleshooting, and upgrades for hospitals across Australia and APAC.
Role type
Senior Field Service Engineer (Medical Devices)
Builds
Field service operations and customer support for Abiomed's heart recovery technology
Domain
MedTech / Cardiovascular devices
Deliverable
physical/clinical work
Required skills
Medical device field service, electro-mechanical equipment repair, installation and maintenance, troubleshooting, compliance with medical device standards, process improvement, travel across regions
Preferred skills
SAP, Salesforce, service-process experience, driver's licence
Responsibilities
Install, maintain, and troubleshoot heart recovery equipment; plan and execute service visits with parts and tools; maintain accurate service records and asset history; support service agreements and distributor communication; build regional service processes and workflows; provide technical support to hospitals and internal teams
Seniority
Mid-Senior, hands-on IC