SR Software Engineer – Customer Experience
Core
Design and develop scalable help and self-service APIs and services for Mercado Libre and Mercado Pago to improve user support resolution and efficiency.
Role type
Senior Software Engineer (Backend)
Builds
Help portals, self-service APIs, and routing solutions for customer support
Domain
Fintech / E-commerce
Required skills
Backend development, API design, distributed systems, Go, database integration, automated testing, observability, security best practices, AI coding assistants
Preferred skills
GenAI, autonomous problem solving, technical architecture decisions
Technologies
Go, AI coding assistants
Responsibilities
Design and develop scalable help and self-service APIs; Evolve search, personalization, and routing capabilities for support solutions; Collaborate with Product, UX, and engineering teams to deploy solutions; Contribute to frontend components and portal integrations when required; Work with AI coding assistants to validate solution quality and security; Make architectural decisions and use technical/business metrics to drive improvements