Salesforce Technical Lead (Support) - FSC / Financial Services
Core
Lead L2/L3 Salesforce support operations and drive platform enhancements for Financial Services clients.
Role type
Senior Salesforce Technical Lead (Support)
Builds
Salesforce platform stability, incident resolution, and continuous improvement initiatives for Financial Services Cloud environments.
Domain
Financial Services (Banking, Insurance, Wealth Management, Lending)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce administration, Apex, LWC, Aura Components, Flows, REST/SOAP API integrations, ServiceNow/Jira, root cause analysis, team leadership
Preferred skills
Financial Services Cloud domain expertise, Salesforce Platform Developer I certification, Salesforce Administrator certification
Technologies
Salesforce, Apex, LWC, Aura, Flows, ServiceNow, Jira
Responsibilities
Lead Salesforce support operations and ensure SLA compliance; Act as technical escalation point for critical incidents; Manage incident, problem, change, and release management; Lead a team of developers and analysts; Drive system enhancements; Collaborate with stakeholders on prioritization.
Seniority
Senior, hands-on IC with leadership responsibilities
