Customer Quality Engineer
Core
Serve as the internal Voice Of the Customer (VOC) for quality, owning customer requirements and delivering a world-class quality experience for Sold State Drives (SSD).
Role type
Customer Quality Engineer (SSD)
Builds
Sold State Drives (SSD)
Domain
Semiconductor / Memory and Storage
Deliverable
production ML models
Required skills
SSD component knowledge (Memory, FW, System, ASIC, DRAM), semiconductor fabrication process knowledge, quality metrics tracking, root cause analysis, AI and advanced analytics, technical standards assessment, cross-functional collaboration
Preferred skills
Customer Quality, Supplier Quality, or Field Applications Engineering experience
Technologies
AI, advanced analytics
Responsibilities
Track and lead customer metrics including production DPM, Defects on Arrival, Warranty, and Field Quality issues; Collaborate with customers and their SQE teams; Lead customer quality scorecard tracking and improvement efforts; Monitor and identify quality and reliability issues; Assess customer needs and drive best technical standards internally; Communicate customer issues to internal engineering and manufacturing teams; Prepare weekly quality data and attend weekly quality review meetings with customers.
Seniority
Mid-level, hands-on IC
