Intake Counselor - Volunteer
Core
Process requests for legal assistance and distribute know-your-rights materials for the Civil Liberties Intake Program.
Role type
Volunteer intake counselor
Builds
Legal intake records and client referrals
Domain
Civil liberties and civil rights advocacy
Deliverable
client delivery
Required skills
Strong oral and written communication, proficiency with Outlook, proficiency with web-based databases, high organization, attention to detail
Responsibilities
Answer phone calls through the Civil Liberties Hotline, conduct initial interviews and document call notes, review and respond to written requests for assistance, enter and update intake data in a web-based database
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