Senior AI Product Manager- Patient Services, CRM, Portals and Apps
Core
Lead the strategy and end-to-end delivery of AI and digital products (CRM, portals, apps) to improve patient and provider experiences and operational efficiency in Patient Services.
Role type
Senior AI Product Manager (Patient Services)
Builds
AI-enabled patient engagement solutions, CRM integrations, and digital health tools for patients and providers.
Domain
Life Sciences / Healthcare / Digital Health
Deliverable
product features
Required skills
Product strategy and roadmap ownership, AI and agentic technology productization, CRM platform expertise (Salesforce Health/Life Sciences Cloud), regulated healthcare environment experience, cross-functional team leadership, build-vs-buy decision making, data privacy and compliance management (HIPAA/GDPR), agile delivery management.
Preferred skills
Hands-on experience with agentic AI/LLM workflows in production, MLOps/LLMOps concepts, cloud AI platforms (Azure/AWS/GCP), human-in-the-loop system design, health information exchange standards.
Technologies
Salesforce Health Cloud, Salesforce Life Sciences Cloud, Azure AI, Google Cloud, AWS, MLOps, LLMOps
Responsibilities
Define product strategy and roadmap for AI/digital solutions in patient services; partner with operations and tech teams to identify high-value use cases; lead end-to-end delivery from discovery to production deployment; manage budgets, timelines, and vendor performance; ensure responsible AI use and regulatory compliance; drive adoption and continuous improvement of deployed solutions.
Seniority
Senior, hands-on IC