Senior Principal - Service Owner - Cloud Edge
Core
Define, monitor, and govern operational service standards and quality for a Cloud Edge technology platform within a multisourced ecosystem, ensuring reliability, resilience, and compliance.
Role type
Senior Principal Service Owner (Cloud Edge)
Builds
Cloud Edge platform services and operational capabilities
Domain
Biopharma / Cloud Infrastructure / Service Management
Required skills
Service governance, Cloud operations, Multisourced ecosystem management, Incident/Problem/Change management, Automation strategy, Responsible AI operations, Compliance (GxP), Supplier assurance, Observability, SLA/KPI reporting
Preferred skills
ITIL certification, Agile delivery, Reliability engineering, Cyber security, Cloud monitoring tools, AI/ML operations
Technologies
Cloud platforms, ServiceNow, AI/ML tools, Observability stacks, Automation frameworks
Responsibilities
Define and maintain service delivery standards and governance artefacts; Monitor service levels and supplier adherence across a multisourced ecosystem; Drive automation and AI-enabled operational productivity; Ensure compliance with security, data privacy, and GxP regulations.
Seniority
Senior, hands-on IC with strategic oversight
