User Support Specialist
Core
Lead software training, provide tradecraft guidance, and deliver user support to intelligence action officers and specialists to increase software adoption and support intelligence operations.
Role type
Senior IC User Support Specialist (Intelligence Operations)
Builds
Training materials, operational guidance, and support for internal and external intelligence clients
Domain
Intelligence / OSINT / Federal Government
Deliverable
client delivery
Required skills
OSINT analysis, intelligence collection, TCPED process understanding, software training, metrics analysis, outcome-based solution design
Preferred skills
Technical training, data visualization, IC engagement support
Responsibilities
Lead software training sessions, demonstrate tradecraft guidance, document requirements, create training materials, collect and analyze usage metrics, identify opportunities to increase software adoption
Seniority
Senior, hands-on IC
