Patient Access Manager (NORTHERN CA/NV/UT)
Core
Field-based single point of contact guiding oncology patients and providers through coverage, reimbursement, and therapy access to ensure treatment continuity.
Role type
Senior field-based patient access manager (oncology)
Builds
Patient enrollment in support programs, access case resolutions, and provider education on payer policies
Domain
Biopharma / Oncology / Market Access
Deliverable
client delivery
Required skills
Patient navigation, prior authorization management, benefit investigation, CRM case management, compliance adherence, telephony communication
Preferred skills
Oncology patient navigation experience, hub case management, advanced clinical/business degree, active RN license
Technologies
Salesforce Health Cloud, CRM platforms
Responsibilities
Conduct patient welcome calls and ongoing journey touchpoints using approved guides; Support patient enrollment in Patient Assistance Programs (PAP); Educate provider offices on payer coverage, coding, and payment policies; Resolve access and reimbursement barriers at the office level; Document interactions and manage cases in Salesforce Health Cloud; Capture and report adverse events and product quality complaints.
Seniority
Senior, hands-on field IC