Customer Engineer
Core
End-to-end product-solution owner for customer installations, bridging sales, implementation, and customer success to ensure successful adoption of AI-powered local government software.
Role type
Senior Customer Engineer (Product-Solution Owner)
Builds
Custom integration solutions and product implementations for local government agencies
Domain
Public sector / Local government / Property tax administration
Deliverable
product features
Required skills
Technical translation between technical and non-technical audiences, Systems integration architecture, Technical scoping and SOW definition, Project risk management, Vendor coordination, Cross-functional launch coordination
Preferred skills
Experience with local government or public sector customers, Legacy/on-premise system integration, ETL pipelines and API management, CAMA or ERP systems knowledge
Technologies
RESTful APIs, SFTP, SQL, Oracle, ETL pipelines
Responsibilities
Partner with sales to gather requirements and architect ideal solutions, Scope Statements of Work and translate customer requests into technical requirements, Manage expectations regarding time, effort, and cost of custom features, Coordinate cross-functional launches including UAT and training, Navigate third-party vendor ecosystems for integration paths, Lead product enhancements based on implementation feedback
Seniority
Senior, hands-on IC with strategic ownership