NCG Eng Remote Operations Center (EROC)
Core
Monitor infrastructure, applications, and operational dashboards to maintain system health, troubleshoot incidents, and drive operational excellence for global engineering environments.
Role type
Senior IC Engineering Remote Operations Center (EROC) Engineer
Builds
Reliable, efficient, and scalable engineering operations across global environments
Domain
IT Operations / Infrastructure / Cloud
Required skills
Linux, Windows, troubleshooting fundamentals, root cause analysis, incident management, SLA compliance, technical documentation, automation, scripting
Preferred skills
Ansible, Kubernetes, OpenShift, Red Hat Satellite, Zabbix, AWS, Azure, GCP, virtualization, container technologies, ServiceNow, Jenkins, CI/CD, Generative AI tools
Technologies
Linux, Windows, Ansible, Kubernetes, OpenShift, Red Hat Satellite, Zabbix, AWS, Azure, GCP, ServiceNow, Jenkins, Microsoft Copilot
Responsibilities
Monitor infrastructure and operational dashboards; Troubleshoot incidents and perform root cause analysis; Support ticket triage and workload management; Leverage AI and automation tools to improve efficiency; Create and maintain technical documentation and SOPs
