Customer Service Project/Program Manager for Video Shorts
Core
Lead strategy, planning, and delivery of short-form video content (YouTube Shorts) to help customers succeed with HP products, driving engagement and subscriber growth.
Role type
Senior Customer Service Project/Program Manager (Video Content)
Builds
Customer-facing video shorts, internal video projects, and digital content assets for HP products.
Domain
Technology (Consumer Electronics) + Digital Media/Video Production
Required skills
Project management, vendor management, stakeholder management, content strategy, data analytics, budget management, SEO/AEO optimization, trend analysis, process improvement, digital content ecosystem knowledge
Preferred skills
Video production project management, YouTube/social video experience, AI-enabled content tools, video editing, global team collaboration, PMP/CAPM/PRINCE2 certification, CPTC certification
Technologies
YouTube, SEO, AEO, AI content tools, video editing software, digital asset management systems
Responsibilities
Own strategy and delivery of HP Support YouTube Shorts; Identify customer support topics and search trends; Manage external vendors for scripting, capture, editing, and post-production; Monitor social and video trends for innovation; Optimize content for discovery and growth; Manage budget, resources, and timelines; Support internal HP video initiatives.
Seniority
Senior, hands-on IC
