Lead Trainer – Voice & Accent
Core
Conduct voice and accent training sessions for new hires and existing employees, focusing on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
Role type
Lead Trainer (Voice & Accent)
Builds
Communication skills and accent neutralization for BPO/corporate agents
Domain
Business Process Outsourcing (BPO) / Language Training
Required skills
Voice and accent training, curriculum development, feedback handling, presentation, facilitation, coaching, LMS usage, remote training platform management, B2B operational workflow training, international customer training
Preferred skills
Certification in Voice and Accent training, exposure to international voice processes
Responsibilities
Conduct voice and accent training sessions, coach new hires during pre-process phases, monitor calls and provide on-floor feedback, create action plans for bottom quartile performers, calibrate with Quality and Operations teams, maintain training records and progress reports
Seniority
Senior, hands-on IC