Electrical Service Engineer
Core
Regional technical authority resolving complex customer and field escalations for HP Additive Manufacturing solutions through advanced troubleshooting and root cause analysis.
Role type
Senior IC electrical service engineer (escalations & technical support)
Builds
HP Additive Manufacturing solutions and services
Domain
Industrial manufacturing / Additive manufacturing / Technical support
Required skills
Advanced troubleshooting, root cause analysis, cross-functional coordination, technical documentation, process improvement, stakeholder management, travel management
Preferred skills
Experience in additive manufacturing, industrial environments, digital technologies, ServiceNow
Technologies
ServiceNow
Responsibilities
Lead resolution of complex technical escalations; serve as primary escalation focal point; provide mission-critical technical support and recommendations; coordinate cross-functional resolution efforts; consolidate and deploy technical knowledge to the field; monitor and analyze service performance metrics; drive continuous improvement initiatives.
Seniority
Senior, hands-on IC