Customer Field Services Category Manager
Core
Develops and executes category and sourcing strategies for Customer Field Services, including IMACD, on-site support, break-fix, and dispatch services.
Role type
Category Manager (Strategic Sourcing)
Builds
Sourcing plans, supplier strategies, competitive commercial models, and executable contracts for field-service capabilities.
Domain
IT Services / Field Operations / Procurement
Required skills
Category management, strategic sourcing, supplier segmentation, contract negotiation, financial analysis, demand forecasting, risk assessment, stakeholder engagement, commercial modeling, data visualization
Preferred skills
Cross-regional experience, multi-stakeholder management, IT service management knowledge
Technologies
SAP Ariba, Icertis, Jaggaer, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Develop regional or global category strategies for field services; partner with operations and business stakeholders to understand service requirements; lead or support RFPs, supplier evaluations, and negotiations; monitor supplier performance against KPIs and SLAs; identify cost savings and productivity opportunities; manage supplier transitions and business continuity plans.
Seniority
Mid-Senior, hands-on IC
