CCS Supervisor
Based in Australia
Core
Supervise a pool of casual Contact Centre Supervisors facilitating changeovers and supervised visits for families in conflict post-separation.
Role type
Senior IC operations supervisor (contact centre)
Builds
Safe, neutral spaces for family contact visits and changeovers
Domain
Social services / Family law / Child welfare
Deliverable
physical/clinical work
Required skills
Supervision, report writing, case note writing, cultural competency (Indigenous), child development knowledge, problem solving, family dynamics management
Responsibilities
Provide supervision to casual supervisors, ensure physical and emotional wellbeing of clients (especially children), facilitate changeovers and supervised visits
Seniority
Senior, hands-on IC