Quality Assurance Analyst
Core
Review financial and non-financial transactions and customer/agent/broker interactions to ensure compliance with regulatory requirements and quality standards.
Role type
Quality Assurance Analyst
Builds
Quality standards and practices for transaction and interaction reviews
Domain
Financial services / Insurance
Deliverable
dashboards & analysis
Required skills
Transaction review, interaction analysis, trend analysis, procedure documentation, training delivery, self-auditing, report generation
Preferred skills
Cross-training within quality group, subject matter expertise
Technologies
None stated
Responsibilities
Conduct review of financial and non-financial transactions; Conduct review of customer/agent/broker interactions; Provide feedback and trend analysis to management; Drive quality standards in area of expertise; Provide subject matter expertise for procedure documentation and training; Participate in projects and individual assignments; Conduct self-audits and report generation; Cross-train within Quality group to provide back-up
Seniority
Mid-level, hands-on IC