RMA Engineer, Sr. – Hyperscaler/Server Products
Core
Manage and process Return Material Authorizations (RMAs) for hyperscaler and enterprise server products, ensuring timely evaluation, troubleshooting, and disposition of returned hardware.
Role type
Senior IC hardware reliability engineer (RMA)
Builds
Hyperscaler server hardware (AWS, Azure, GCP)
Domain
Hardware engineering / Server infrastructure
Required skills
Hardware troubleshooting, root cause analysis, component-level diagnosis, soldering, server architecture knowledge, compliance documentation, inventory management, cross-functional collaboration
Preferred skills
Debugging, Python/Bash scripting, Ansible/Puppet, TCP/IP/DNS networking, server validation, performance tuning, ESD handling
Technologies
Python, Bash, Ansible, Puppet, AWS, Azure, GCP
Responsibilities
Review and log returned server components, maintain RMA records and audit documentation, track return reasons and generate trend analysis reports, diagnose hardware failures to component level, execute test plans for replacement parts, validate server SKUs for hyperscaler environments, coordinate repair and return-to-service processes
Seniority
Senior, hands-on IC
