Field Technical Support
Core
On-site installation, maintenance, and repair of HP Indigo Digital Printing Presses for customers.
Role type
Field Service Technician (Digital Printing Presses)
Builds
Operational digital printing solutions for commercial customers
Domain
Industrial printing / Hardware maintenance
Deliverable
physical/clinical work
Required skills
Mechanical troubleshooting, Electrical troubleshooting, Electronic troubleshooting, Digital printing press technology, Computer/networking skills, Hardware/software integration
Preferred skills
HP Indigo specific knowledge, Printing industry experience
Responsibilities
Install and configure HP Indigo Digital Printing presses, Perform preventive maintenance and troubleshoot mechanical/electrical/software issues, Educate customers on usage and color management, Execute installation and escalation plans, Use monitoring tools for proactive issue prevention, Provide customer updates and resolve concerns