Product Manager – Digital Self-Service, Claims & Telematics
Required skills
Product management, AI tools usage, experimentation platforms, analytics, prototyping, A/B testing, customer journey ownership, roadmap strategy, engineering/design/data collaboration, impact prioritization, ambiguity management.
Preferred skills
Customer account/claims/post-purchase journey experience, experimentation/behavioral nudges/engagement mechanics experience, mobile/telematics/data-driven product experience.
Technologies
AI tools, GenAI, experimentation platforms, analytics tools, Jira (mentioned as something to avoid relying on first).
Responsibilities
Build and ship prototypes and A/B tests, improve self-service and claims journeys, reduce customer effort, increase digital adoption and retention, simplify workflows, introduce AI/automation ways of working, balance day-to-day improvements with long-term evolution.
Seniority
Mid to Senior (implied by 'own and improve', 'lead delivery', 'raise the bar', and ownership of strategy/roadmap).
Domain
Insurance, Digital Self-Service, Claims, Telematics.
