Automotive Service Advisor
Core
Guide customers through the automotive repair process, ensuring clarity on service needs and coordinating with in-shop technicians.
Role type
Frontline customer service advisor (automotive)
Builds
Customer trust and service delivery for AAA members
Domain
Automotive service and customer support
Deliverable
client delivery
Required skills
Customer communication, appointment scheduling, repair scope explanation, cost/timing updates, work distribution to technicians, warranty coordination, proactive maintenance notification
Preferred skills
Automotive industry experience, ASE Service Advisor Certification, knowledge of automotive technology
Technologies
None stated
Responsibilities
Greet customers and schedule appointments, review recommended repairs with customers, communicate changes in costs or timing, distribute work to technicians, coordinate warranty and towing services, monitor maintenance schedules
Seniority
Entry-level to Mid-level, hands-on IC