Forward Deployed Engineer – Key Accounts (AI Solutions)
Core
Technical partner for strategic global accounts driving agentic AI adoption use case by use case, from first deployment to broader expansion.
Role type
Senior IC solutions engineer (AI adoption & integration)
Builds
Agentic AI workflows, integrations, and automation solutions for enterprise customers
Domain
Customer communications, AI agents, low-code automation
Deliverable
production ML models
Required skills
API integration (REST, GraphQL, webhooks), low-code orchestration (Zapier, Make, n8n, Workato), CRM automation (HubSpot, Salesforce), prompt engineering, stakeholder management, project delivery
Preferred skills
Telephony systems (SIP/WebRTC), BI/analytics tools (Looker, BigQuery, Snowflake), scripting (JavaScript/Python), MCP Servers
Technologies
Aircall AI Agents, Zapier, Make, n8n, Workato, HubSpot, Salesforce, REST, GraphQL, JSON
Responsibilities
Partner with Key Account Managers on account plans and use-case roadmaps; deliver initial high-value AI workflows and expand footprint; run use-case discovery to qualify automation opportunities; act as trusted advisor on agentic AI roadmaps; design and deploy integrations using low-code platforms and API connectors; configure and optimize AI Agents (intents, prompts, guardrails); manage cross-functional deployments and timelines; collaborate with Engineering to validate feasibility and share field learnings; create reusable frameworks and playbooks for expansion; contribute to expansion pipeline and MRR; share customer insights to shape product roadmap.
Seniority
Senior, hands-on IC
