System Specialist
Core
Diagnostic engine for the Network Operations Center ensuring hybrid infrastructure resilience and mission-readiness for defense users.
Role type
Senior IC systems support specialist
Builds
Hybrid infrastructure spanning AWS GovCloud, on-prem Cisco edge networks, and complex identity systems
Domain
Defense / Cybersecurity / Cloud Infrastructure
Deliverable
dashboards & analysis
Required skills
Linux CLI, Windows PowerShell, Cisco CLI, Splunk, DataDog, Active Directory, Okta, ticket triage, log analysis, network troubleshooting, OS troubleshooting, cloud application support
Preferred skills
scripting, process improvement, documentation
Technologies
AWS GovCloud, Cisco, Active Directory, Okta, Splunk, DataDog
Responsibilities
Troubleshoot and resolve network, OS, and cloud application access issues across hybrid environments; Triage support tickets and escalate to engineering; Monitor network health using DataDog and Splunk; Provision and manage user access across Active Directory and Okta; Execute automated scripts and remediation playbooks; Translate technical findings into clear updates for non-technical users.
Seniority
Senior, hands-on IC
