Trust & Safety Investigator
Core
Investigate abuse, fraud, and scam cases in ticket queues to protect users and products from risks.
Role type
Trust & Safety Investigator (Contractor)
Builds
Enforcement actions and pattern reports for safety teams
Domain
AI safety, fraud prevention, regulatory compliance
Deliverable
client delivery
Required skills
ticket queue management, policy application, evidence evaluation, case triage, pattern recognition, documentation, escalation handling, familiarity with case management platforms
Preferred skills
drafting case summaries, participating in calibration sessions, strong writing skills, sound judgment with sensitive data
Technologies
case management platforms, investigative tooling, AI-assisted workflows
Responsibilities
Resolve assigned ticket cases within quality and SLA targets; triage backlog by urgency and risk; evaluate evidence and apply policy-aligned enforcement actions; investigate flagged activity and document reasoning; route high-stakes cases for escalation; identify and surface emerging risk patterns to the team