Systems Support Engineer (Night Shift)
Core
Provide complex technical support and resolution analysis for Keeper's cybersecurity software to B2B clients.
Role type
Senior Systems Support Engineer
Builds
Customer support resolution and product quality feedback loops
Domain
Cybersecurity / Privileged Access Management (PAM)
Deliverable
client delivery
Required skills
Mac OS X, Windows, Linux administration and troubleshooting, Single Sign On (SSO) environments, Active Directory setup and configuration, Firewalls, DNS Servers, Authentication protocols, LDAP, Linux Shell, PowerShell, prem/cloud/hybrid environments, Python
Preferred skills
Identity access management solutions, PAM (privileged access management)
Responsibilities
Respond to phone, e-mail, and online requests for technical support; Assist customers in the installation and deployment of software products; Track and monitor support cases to ensure timely resolution; Escalate critical customer situations to engineering expertise; Communicate technical issues and solutions to engineering, QA, sales, and support teams
Seniority
Senior, hands-on IC