Senior Product Manager - Delivery Experience, Marketplace
Core
Own the end-to-end delivery experience product roadmap for JD.com's European marketplace, connecting seller fulfilment, FBJ logistics, and customer-facing delivery promises.
Role type
Senior Product Manager (Delivery Experience)
Builds
Product features and tools for seller fulfilment performance, FBJ logistics integration, and customer delivery visibility.
Domain
E-commerce marketplace, cross-border logistics, last-mile delivery
Deliverable
product features
Required skills
Product strategy definition, roadmap prioritization, data-driven decision making, cross-functional leadership, stakeholder management, operational metrics analysis
Preferred skills
Experience in e-commerce/marketplace/logistics, knowledge of last-mile delivery operations, experience across multiple European markets
Technologies
FBJ logistics platform, seller fulfilment tooling
Responsibilities
Define and execute delivery product strategy; drive input metrics (on-time rate, defect rate) to achieve output goals (satisfaction, cost); partner with logistics and engineering to build fulfilment tools; lead cross-functional teams to ship features; establish business reviews for delivery performance; influence global stakeholders on roadmap and resource allocation.