Product Support Specialist
Core
Expert technical support specialist for Asana's SaaS platform, resolving complex product issues and acting as a liaison between customers and product development.
Role type
Senior IC Product Support Specialist
Builds
Asana work management platform
Domain
SaaS / Project Management
Deliverable
client delivery
Required skills
SaaS troubleshooting, authentication (SAML/SSO), workflow troubleshooting, API & integrations knowledge, data analysis, technical problem solving
Preferred skills
Asana platform expertise, AI tools familiarity, live channel experience (video/phone), mentoring
Technologies
Asana, SAML, SSO, browser tools
Responsibilities
Resolve complex product issues independently, troubleshoot authentication and access problems, escalate bugs to product team, analyze case trends to propose improvements, mentor junior team members, manage high-volume inquiries with empathy
Seniority
Mid-Senior, hands-on IC