User Engagement Systems Engineer SME
Core
User Engagement Systems Engineer SME supporting space domain awareness (SDA) software development by managing incidents, documenting system functionality, and facilitating stakeholder communication.
Role type
Senior IC User Engagement Engineer (Systems)
Builds
SDA software systems and operational support processes
Domain
Space domain awareness (SDA) / Defense
Deliverable
dashboards & analysis
Required skills
Incident documentation, status tracking, user expectation management, system functionality elucidation, user-guide development, legacy-to-modern architecture transition support, stakeholder facilitation
Preferred skills
Multi-organization liaison, government leadership briefing, working group facilitation, remote team communication
Technologies
Legacy systems, modern architecture
Responsibilities
Documenting incidents for operations, tracking incident status, informing users of development planning, managing user expectations, elucidating system functionality, developing system tradecraft and user-guides, supporting transition from legacy to modern architecture, providing informal training, connecting users to customers and site personnel, facilitating on-site discussions with stakeholders
Seniority
Senior, hands-on IC