Senior AI Engineer - Internal Solutions
Core
Build an agentic customer support layer that resolves client questions about integrations, API behavior, and transaction status across email, portal chat, WhatsApp, and Slack, escalating to specialists when needed.
Role type
Senior AI Engineer (Agentic Support Systems)
Builds
Multichannel agentic support system integrated with Cobre's real systems (API, Snowflake, Salesforce)
Domain
Fintech / B2B Payments / AI Infrastructure
Deliverable
production ML models | product features
Required skills
Go, Python, distributed systems, event-driven processing, idempotency, cloud-native AWS development, hexagonal architecture, DDD, testing discipline, multi-tenant data isolation, LLM-backed features, prompt design, tool-calling, MCP servers
Preferred skills
agent-orchestration frameworks (LangGraph), MCP servers, golden datasets/eval suites, Kafka, schema registries, payments/treasury background
Technologies
Go, Python, AWS (Lambda, DynamoDB, S3, SQS/SNS), Snowflake, Salesforce, n8n, LangGraph, Kafka
Responsibilities
Migrate email automation from ad hoc flows to a single decision engine; build deterministic scaffolding around nondeterministic AI core; design client-data isolation architecture; integrate against real sources of truth; design escalation paths with confidence thresholds; instrument systems with correlation IDs and dashboards; maintain anti-corruption layer for model/vendor choices; partner with Customer Success and Integrations squads; feed reusable components back into the platform
Seniority
Senior, hands-on IC
