Senior CICS Systems Programmer
Core
Provide premium CICS system programming support and services to Ensono mainframe clients, focusing on administration, tuning, and problem resolution for CICS Transaction Server environments.
Role type
Senior CICS Systems Programmer
Builds
Supports and maintains mission-critical CICS TS environments for clients across hybrid and mainframe platforms.
Domain
Mainframe systems, CICS Transaction Server, z/OS
Deliverable
client delivery
Required skills
CICS TS administration and tuning, z/OS experience, SMPE knowledge, OEM product customization, issue tracking and documentation, disaster recovery execution, ITSM change control procedures
Preferred skills
Experience with customer migration services, multi-timezone support coordination
Technologies
CICS TS, z/OS, SMPE
Responsibilities
Fulfill customer service requests for mainframe z/OS customers pertaining to CICS TS and related OEM software products; Provide primary support for reported problems related to CICS TS; Provide support on a 24x7x365 basis across multiple time zones; Execute tasks associated with customer disaster recovery plans; Assist in the migration of newly acquired customers; Maintain documentation of issue cause, action, and resolution; Adhere to ITSM change control procedures.
Seniority
Senior, hands-on IC