Software Engineer
Core
Building an AI-first support platform for modern teams working in Slack and Microsoft Teams that connects conversations, tickets, knowledge bases, and AI agents to resolve customer requests faster.
Role type
Senior IC Software Engineer (AI-native backend & integrations)
Builds
AI agents, backend services, Slack/Teams workflows, and integrations with CRMs and engineering tools.
Domain
B2B SaaS, AI/LLM, Customer Support
Deliverable
production ML models | product features
Required skills
TypeScript, Node.js, NestJS, PostgreSQL, Redis, LLMs, RAG, tool-calling, structured outputs, observability, API design, cloud infrastructure
Preferred skills
Experience with AI coding tools (Claude, Cursor, Codex), building with AI agents, integrations with Slack/Teams/Zendesk/Jira/Salesforce, B2B SaaS background
Technologies
TypeScript, Node.js, NestJS, PostgreSQL, Redis, Slack API, Microsoft Teams API, LLMs, RAG
Responsibilities
Build backend services and AI-agent features; own features end-to-end from design to production debugging; use AI tools heavily for coding, testing, and documentation; debug production issues; improve engineering systems and deployment workflows.
Seniority
Senior, hands-on IC