CyberArk Support Engineer
Core
Provide 24x7 on-call support and troubleshoot complex technical issues for CyberArk Conjure and PIM (secret manager) environments for diverse stakeholders.
Role type
Senior Associate CyberArk Support Engineer
Builds
Production and Non-Prod support for CyberArk secrets management workflows
Domain
Cybersecurity / Identity and Access Management (PAM)
Deliverable
client delivery
Required skills
CyberArk PAM Core or Vault expertise, Conjure troubleshooting, Linux/Unix systems administration, Windows Server environments, Active Directory integration
Preferred skills
Experience with secrets management workflows, incident management, SLA adherence
Technologies
CyberArk Conjure, CyberArk PIM, Linux, Unix, Windows Server, Active Directory
Responsibilities
Troubleshoot and resolve complex technical problems related to Conjure, Perform PIM support operations, Lead incident calls with stakeholders, Apply and test fixes in Non-Prod and Production environments, Document problem solutions in a knowledge base, Provide 24x7 on-call support via rotational schedule, Ensure incidents are resolved within defined SLAs
Seniority
Senior, hands-on IC
