Senior Network & IT Support Engineer
Core
Preventive network and IT infrastructure engineering focused on eliminating recurring issues, automating manual work, and ensuring system reliability across global offices.
Role type
Senior Network & IT Support Engineer (hands-on IC) and First Principles Engineer (leadership IC)
Builds
Automated workflows, standardized processes, resilient network/endpoint infrastructure, and self-healing systems
Domain
Global IT Operations, Network Engineering, Endpoint Security, Infrastructure Automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis, system architecture design, process automation, incident investigation, hypothesis testing, proactive monitoring, technical troubleshooting, documentation, cross-timezone coordination, stakeholder management
Preferred skills
Experience with 24/7 operations, legacy system modernization, scripting for automation, data-driven decision making
Technologies
Network infrastructure, Wi-Fi systems, endpoints, access controls, security controls, monitoring tools, automation frameworks
Responsibilities
Investigate and resolve complex network and infrastructure incidents independently; identify and eliminate root causes of recurring issues; design and implement automation to reduce manual work; establish standards and best practices for the team; monitor system health and predict potential failures; optimize processes for efficiency and reliability
Seniority
Senior, hands-on IC (Team Member) and Leadership-level IC (First Principles Engineer)
