Software Engineer, Customer Insights
Core
Build backend systems that transform raw observability data into clear, actionable insights surfaced directly in the product for customers.
Role type
Senior IC software engineer (observability/product analytics)
Builds
Customer-facing observability features (Portfolio Insights, OpenTelemetry exploration, product analytics)
Domain
SaaS / Observability / WebOps
Deliverable
product features
Required skills
Go, Python, SQL, React, TypeScript, GraphQL, RESTful APIs, distributed systems, BigQuery
Preferred skills
Experience with observability platforms (New Relic, Grafana, Datadog), systems language experience similar to Go
Technologies
Go, Python, SQL, React, TypeScript, GraphQL, BigQuery, New Relic, Grafana, Cloudflare, OpenTelemetry
Responsibilities
Create backend systems to transform raw observability data; build features customers interact with daily; work on Portfolio Insights and product analytics capabilities
Seniority
Mid-level, hands-on IC
