Team Leader - DVCL & BIS
Core
Lead the Domestic Violence Crisis Line (DVCL) and Brief Intervention Service (BIS) teams to provide specialist crisis response, comprehensive assessments, and safety management for women and children experiencing domestic and family violence.
Role type
Team Leader (Crisis Response & Case Management)
Builds
Crisis telephone services and emergency accommodation safety pathways
Domain
Social Services / Domestic Violence Support
Deliverable
client delivery
Required skills
crisis telephone counselling, case management, risk assessment, safety management, team leadership, supervision, trauma-informed care
Preferred skills
degree in Social Work or related discipline, experience in high-demand environments, ability to work outside normal hours
Technologies
none
Responsibilities
lead DVCL and BIS teams, conduct comprehensive assessments, manage safety for callers, motivate and supervise staff, work flexible rosters including weekends and nights
Seniority
Mid-level, hands-on team lead