Business Analyst, Service Integrity & Resolution
Core
Investigate and resolve complex insurance, product, and data-related enquiries; analyse business rules and member data to identify issues and recommend improvements.
Role type
Business Analyst (Insurance/Financial Services)
Builds
Product enhancements, system changes, and insurance-related transitions
Domain
Superannuation and Insurance Administration
Required skills
Insurance product knowledge, business rules analysis, data analysis, complex reporting, problem-solving, stakeholder management
Preferred skills
Experience in superannuation industry, confidence using data analysis tools
Technologies
Data analysis tools
Responsibilities
Investigate and resolve complex insurance and data enquiries; Analyse insurance products and member data to identify issues; Collaborate with internal teams and clients to deliver product enhancements; Participate in testing activities for system releases; Support internal and external audit activities and compliance obligations; Assist in continuous improvement initiatives for processes and controls