Manager Ai Strategy Client Success

## About the Role - Pitch decks — built with AI, structured with intent, delivered with confidence - AI Calling project delivery — single SPOC from contract to go-live to upsell - Automated brand movement decks — turning data into visual client intelligence - Internal reporting infrastructure — Excel and AI-powered, no more manual pulls - Client relationships — QBRs, takeaways, escalations, and the next commercial ask - Cross-team coordination — Tech, Ops, Product, Sales — you hold the thread ## Competencies — Technical - AI Tools: Claude, ChatGPT, Gemini — not just for content. For pitch logic, deck architecture, and automated reporting workflows. - PowerPoint: You build decks that make people stop scrolling. Story-first, visual-first, never text heavy. - Excel / Sheets: Advanced — pivot tables, dynamic dashboards, large dataset analysis. Reporting is only as sharp as the sheet behind it. - Automation: Ability to build semi-automated reporting using Sheets formulas, or low-code tools. Manual is not a process. - AI Calling / CRM: Rapid learner on conversational AI, STT/TTS, DMS integration, propensity scoring. You don't need to code it — you need to own it. ## Competencies — Analytical - Data Narrative: Converts funnel data and platform metrics into a single, sharp commercial argument. Numbers don't move budgets — stories do. - Insight Synthesis: Pulls signal from multiple sources and distils it into one POV. Brevity is the skill, not the shortcut. - Competitive Lens: Tracks OEM digital spend patterns, platform trends, and search shifts proactively. You should know their market before they brief you. - Commercial Acumen: Understands B2B revenue logic, deal structures, and upsell triggers. You'll be pitching upsells directly to senior OEM stakeholders. ## Competencies — Interpersonal - Presence: Walks into a CXO room and commands attention. Structured thinking. Confident voice. Zero filler. - Client Trust: Earns trust fast, communicates before being asked, handles hard conversations without losing the relationship. - Ownership: Doesn't wait to be told what's broken. Treats every output as if their name is permanently attached to it. - Coordination: Gets things done across teams without authority. The skill isn't chasing — it's knowing who to call and what to say. - Category Hunger: Reads about automotive, AI, and digital marketing not because it's required — because not knowing feels like a disadvantage. ## This Role Is Not For You If... - You need clarity before you can start - You build decks that look finished but say nothing - You see client servicing as a support function, not a growth function - You are waiting for the right role — this one will demand that you create it