Senior Product Manager

## About the Role ### Product Vision & Strategy * Own the product roadmap across Ando's full surface — enterprise, employee, AI, labor intelligence, and workforce experiences — and help shape overall product strategy in close partnership with the leadership team * Translate Ando's product vision into clear priorities, roadmap sequencing, and measurable outcomes across the product * Balance immediate customer needs with long-term platform differentiation while ensuring products remain intuitive, AI-native, and operationally valuable ### Customer Experience & Workflow Design * Partner directly with customers to deeply understand operational pain points, workflow complexity, and adoption blockers — maintaining regular customer touch points (weekly calls, onsite visits, etc) and owning the translation of those insights into prioritized discovery and experiments, not just learning * Design operator and employee workflows that reduce friction and build trust in AI-assisted experiences, with clear explainability, override controls, and auditability ### AI Product & Labor Intelligence * Partner closely with Engineering and AI leadership to translate forecasting, optimization, and workforce intelligence into usable customer experiences — owning the full model-to-product path and accountable for end-to-end delivery, from input/data quality and model behavior through UX and measurable impact, not just translation * Define how AI-driven recommendations and labor intelligence surface in ways that are explainable, actionable, and valuable to frontline teams ### Product Execution & Delivery * Drive disciplined execution across the product — specs, prioritization, reviews, shipping cadence — establishing operating rhythms that create speed without sacrificing long-term architecture * Partner cross-functionally with Engineering, Operations, Customer Success, and GTM to deliver high-impact product improvements * Own prioritization across the roadmap — balancing customer urgency, scalability, revenue impact, and differentiation — with documented tradeoffs and clear decision rights within product ### Cross-Functional Collaboration * Work closely with the CEO and leadership team to align Engineering, Operations, CS, and GTM around product priorities * Set the standard for product craft as Ando's first dedicated PM, with the opportunity to shape how the product function grows over time * Communicate Ando's product direction and decisions to internal stakeholders and strategic customers with technical depth and strong product judgment ## Requirements ### What you bring (Required) * 6-7+ years in product management, including time at seed / Series A / early-growth startups; comfortable being scrappy in a resource-constrained 0→1 environment * A track record owning a roadmap from wedge to platform and shaping product strategy alongside a founder/CEO * Proven ability to turn AI/ML and data — forecasting, optimization, recommendations — into simple, usable customer workflows, owning the full model-to-product path (data quality and model behavior through UX and measurable impact), not just translating models * Experience designing AI co-piloting / agent experiences with explainability, override controls, and auditability that earn human trust * Sharp product judgment, low ego, high trust, ownership, curiosity * Ability to represent the product credibly to customers and strategic partners ### Strongly preferred * High product craft standards and the ability to influence cross-functionally without authority * Strong customer-discovery discipline across operators, managers, workers, and buyers * Adoption and activation focus — onboarding, retention, behavior change * Data and experimentation fluency — defines metrics, runs A/B tests, reads product analytics, ties roadmap to outcomes * Depth in complex operational workflows — manager tools, frontline/worker tools, scheduling/staffing-type systems ### Bonus / growth path * Background in workforce SaaS / labor / marketplaces (HR tech, scheduling, workforce management, restaurant/retail tech) * Consumer-grade UX judgment (relevant to the worker app / talent network) * Marketplace / network intuition (labor graph, liquidity, worker identity) * Design taste; a gift for making complex products feel simple * Genuine interest in the deskless / shift-based worker problem ### Location * San Francisco–based candidates who can work hybrid from our San Francisco office beginning early 2027 are preferred. * A long-term willingness to be based in San Francisco is a plus, as Ando's Leadership Team will be centered in San Francisco as the company scales. ## Culture at Ando Ando is a high-trust, high-care organization built on ownership, respect, and thoughtful collaboration. We value diverse perspectives, clear communication