Pharmacy Assistant – Customer Experience & Operations (Onsite)
Core
Deliver high-volume customer support and manage pharmacy operations for prescription medications and order fulfillment in a fast-paced environment.
Role type
Customer Experience & Operations Specialist (Pharmacy)
Builds
Prescription medication orders, customer support responses, and pharmacy operational efficiency
Domain
Pet retail / Pharmacy / E-commerce
Required skills
Customer service, prescription administration, order fulfillment, inventory management, regulatory compliance, CRM usage, problem-solving, multitasking, written communication, verbal communication
Preferred skills
Pharmacy or dispensary experience, interest in AI and new technologies, quick learning, resilience, team collaboration
Technologies
CRM, ticketing platforms, order-management platforms
Responsibilities
Respond to customer enquiries via email, live chat, and outbound calls; manage prescription-related administration and correspondence; perform administrative checks on prescription and order information; pick, pack, label, and prepare customer orders for dispatch; resolve issues delaying prescription processing or delivery; support stock receipt and inventory management; maintain accurate customer and order records; identify recurring issues to improve processes.
Seniority
Junior to Mid-level, hands-on IC