Services Operations Center -APAC
Core
Monitor and maintain the health and performance of a fleet of installed data clusters in a 24/7 operations environment, detecting and resolving service degradation or outages.
Role type
SOC Operator (Infrastructure Operations)
Builds
Enterprise software infrastructure for AI training and inference (data clusters)
Domain
Data Infrastructure / AI Infrastructure
Deliverable
infrastructure
Required skills
incident management, network monitoring, troubleshooting, documentation, escalation procedures, shift work
Preferred skills
SOC Operator experience, networking concepts (TCP/IP, SNMP, DHCP, DNS), storage technologies
Technologies
internal monitoring tools, incident tracking system, Slack
Responsibilities
Monitor clusters using internal tools to detect issues; Respond to alerts and incidents following SOPs; Perform initial investigation and diagnosis; Document incidents and resolutions; Collaborate with Support, R&D, and Account teams; Conduct routine checks and audits; Participate in 24/7 shift-based schedules.
Seniority
Individual Contributor
