(Associate) Director, Customer Program Management, Physical Sciences
Core
Lead delivery for physical sciences customer partnerships as the primary face of LILA, coordinating cross-functional teams to execute complex, multi-year scientific programs.
Role type
Associate Director / Director, Customer Program Management
Builds
Scalable customer delivery processes, tooling, and operating models for a new function
Domain
Physical sciences (materials, chemistry, energy) + AI/ML research
Deliverable
client delivery
Required skills
Program management, cross-functional coordination, customer relationship management, strategic judgment, operational excellence, process creation, technical domain knowledge (physical sciences/AI/ML)
Preferred skills
Experience with AI-native platforms, R&D workflows (experimental iteration, instrumentation), LLMs, project management tools
Technologies
LLMs, AI/ML frameworks, project management tools
Responsibilities
Serve as primary customer contact and trusted operational interface; drive cross-functional operational excellence for complex scientific programs; build scalable delivery processes and operating models; manage stakeholder alignment and risk; define metrics and KPIs for delivery success
Seniority
Senior, hands-on IC with founding team responsibilities
