Director of Continuous Improvement
Core
Lead the development and deployment of a unified operating system for a network of 32+ calibration and metrology branches, translating field-proven best practices into standardized, scalable standards.
Role type
Director of Continuous Improvement (Operations)
Builds
Unified operating system, standardized operating playbook, management rhythms, KPIs, and scorecards for branch managers
Domain
Calibration services, metrology, distributed service operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Organizational transformation, process improvement, data-driven analysis, hypothesis testing, stakeholder management, change management, training curriculum design, acquisition integration
Preferred skills
Experience in calibration services or metrology, consulting background (McKinsey, Bain, BCG), designing standardized operating systems in multi-location businesses
Technologies
Operational data systems, KPI tracking frameworks
Responsibilities
Conduct deep-dive analysis across the branch network to identify performance drivers; Design and refine daily, weekly, and monthly operating rhythms for branch managers; Partner with operations leaders to drive organizational change and cultural transformation; Define success metrics and establish a monitoring framework for adoption and impact; Create comprehensive training programs and coaching methodologies; Partner with the VP of Integration to support onboarding of acquisitions
Seniority
Director, strategic leadership with hands-on execution