Carer Services Manager
Core
Lead and support the Carer Services team within the Permanency Support Program, overseeing the full carer lifecycle from recruitment to ongoing support and ensuring compliance with child protection standards.
Role type
Senior Carer Services Manager
Builds
Safe, stable, and high-quality foster care placements for children with complex needs
Domain
Child welfare / Out-of-Home Care (OOHC) / Social Services
Deliverable
client delivery
Required skills
Carer lifecycle management, team leadership and supervision, trauma-informed practice, risk management, compliance auditing, complex case management, cultural responsiveness
Preferred skills
Experience with children with complex needs, strategic workforce planning
Technologies
None stated
Responsibilities
Lead, supervise and develop the Carer Services team through coaching and performance management; Oversee the full carer lifecycle including recruitment, assessment, authorisation, reviews, training, and retention; Review carer assessments and participate in Carer Authorisation Panels; Ensure compliance with PSP requirements, legislation, and accreditation standards; Oversee safeguarding and risk management including child protection concerns and incidents; Lead quality assurance, audits, and continuous improvement activities; Build relationships with carers, families, and sector partners; Oversee operational reporting and data quality.
Seniority
Senior, hands-on IC with team leadership