Customer Success Engineer, Industry Solutions
Core
Own the long-term technical relationship between HP and major retail/industrial customers, acting as the primary technical communicator between HP engineering and customer engineers to solve problems and deliver outcomes.
Role type
Senior Customer Success Engineer (Industry Solutions)
Builds
Engineering development and implementation of product/service offerings for large retail and industrial customers
Domain
Manufacturing/Industrial Engineering + Enterprise Software
Required skills
Project Management, Agile Methodology, Change Management, Risk Management, New Product Development, Process Improvement, Lean Manufacturing, Software Development, JIRA, Scrum
Preferred skills
People Management, Project Planning, Milestones Management, Automation, Continuous Improvement Process
Technologies
JIRA, Agile tools, Project Planning software
Responsibilities
Manage and lead programs involving multiple functions to drive engineering development and implementation; oversee logistics of parts for builds and prototypes; develop and direct development schedules, critical deliverables, budget, and resource allocation; manage activities of supporting project teams and internal development partners; communicate program progress and escalations to product stakeholders; lead and provide guidance and mentoring to less-experienced staff members.
Seniority
Senior, hands-on IC with people management responsibilities
