Customer Support Engineer — Mechanical & Industrial Products
Core
Technical expert for customers solving real application problems in material selection, tolerance analysis, load calculations, and product integration.
Role type
Junior IC mechanical engineering support specialist
Builds
Customer solutions for mechanical component integration and sales growth
Domain
Manufacturing / Mechanical Engineering
Required skills
mechanical engineering fundamentals, CAD software proficiency, engineering drawing interpretation, load/life calculations, material selection, product database management
Preferred skills
VBA/VB programming, CRM software familiarity, trade show support
Responsibilities
Provide expert guidance on materials, fits, tolerances, and load calculations; Support customers integrating components using CAD models; Handle custom quoting and coordinate with teams; Manage quality claims; Maintain product databases and catalog content; Deliver technical presentations to engineering groups.
Seniority
Junior, entry-level IC