Tenancy Manager
Core
Manage a portfolio of properties and tenancies within the community housing sector to support diverse customers in sustaining their tenancies.
Role type
Tenancy Manager
Builds
Sustainable tenancies and stable housing outcomes for individuals and families with complex needs.
Domain
Social housing / Community housing
Deliverable
client delivery
Required skills
Tenancy management, knowledge of Residential Tenancies Act, customer service, negotiation, financial management (rent/arrears), stakeholder collaboration, record keeping
Preferred skills
Tertiary qualifications in social housing (e.g., Certificate IV), experience in community housing
Responsibilities
Manage tenancy portfolio in line with legislation and policies, provide tenancy management services, manage vacancies and property turnaround, co-manage rent and arrears, advocate for balanced outcomes, collaborate with internal and external teams, maintain accurate compliance records
Seniority
Experienced professional