Customer Relations Brand Associate

## About the Role Revolve Realty is a technology-enabled real estate mandate company for the companies who build and operate spaces i.e. developers, co-living operators, and managed residence brands. You will specifically be working for a PBSA brand, co-living space (imagine stanza). You will have the opportunity to do anything and everything for them: branding, space design, content, print media, social media. You also want to try sales? we can do it. This brand is based in Navi Mumbai Kharghar around NMIMS and NIFT Mumbai. Your work will be displayed across the area and the colleges: offline advertising, socials and on the property. Good visibility to your portfolio. ## Responsibilities ### Client Reception & Relationship Management - You are the first professional touchpoint for every client who walks in. Your role is to make them feel they are being attended to by someone who knows what they are doing. - Receive and host clients individuals and families upon arrival at the property. - Conduct structured intake conversations to understand client requirements and preferences. - Address initial queries with confidence, and manage the flow of each visit from arrival to handover. - Escort clients to the senior team upon completion of the visit for detailed consultations. ### Presentations & Guided Walkthroughs - You will lead curated walkthroughs of the property; not a routine recitation, but a structured, engaging presentation that helps clients visualise their experience. - Present rooms, common areas, recreational spaces, and all on-site facilities with clarity and confidence. - Walk clients through available room configurations and occupancy options. - Offer a high-level overview of pricing tiers and what each option includes. - Handle on-the-spot queries professionally, referring detailed pricing and contractual discussions to the senior team. ### Content Creation & On-Ground Brand Capture - You will be our eyes and ears at the property, documenting the authentic, real-time moments that power our digital presence. A dedicated social media team handles publishing and strategy; your responsibility is quality footage and consistent execution on the ground. - Capture photo and video content aligned with a provided content calendar and scripted guidelines. - Record client testimonials, move-in moments, and property walkthroughs. - Document community events, facility usage, and seasonal content opportunities. - Submit footage to the social media team on schedule, maintaining brand consistency in framing and tone. ## Ground Rules - While we give the freeway to try, your manager will make a plan of action at all times so that you are actually building something which ends up in the real world. - Duration: 3 Months (May-July); open to converting into full-time role. - Paid, with incentives. We also send you food on days, where we know it's hectic. - We would love our interns in Mumbai, if they are open to relocating. ## How to Apply Email your CV at [email protected] with Subject: CV for Client Relations Role