Key Account Manager
Core
Managing a portfolio of large state-based employers and national personal injury accounts to drive retention, client satisfaction, and business growth.
Role type
Senior Key Account Manager (Workers Compensation)
Builds
Specialist workers compensation support services for large employers and national accounts
Domain
Insurance / Workers Compensation / Personal Injury
Deliverable
client delivery
Required skills
Account management, business development, stakeholder relationship management, workers compensation legislation knowledge, analytical skills, presentation skills
Preferred skills
Experience across multiple workers compensation jurisdictions or self-insurance schemes, experience in NSW, Victoria, and/or South Australia
Technologies
AI-powered technology (for admin reduction)
Responsibilities
Building and maintaining strong relationships with key clients, employers, brokers and intermediaries; Developing and implementing client service plans; Monitoring claims performance and resolving complaints; Preparing executive reviews, tenders and proposals; Providing specialist technical advice on workers compensation matters