Engineering Manager – Customer Experience
Core
Lead multiple engineering teams to design, develop, and deliver a global B2B/B2C digital platform and customer-facing web applications.
Role type
Engineering Manager (Digital Customer Engagement)
Builds
Industry-standard digital platform, personalized large-scale web applications, and customer-facing capabilities.
Domain
B2B/B2C Digital Services, Web Application Development
Deliverable
production ML models | product features
Required skills
People management, strategic and tactical execution, digital technical architecture, enterprise-level solution design, supplier management, risk and issue mitigation, talent development, cross-functional collaboration, AI-assisted SDLC adoption.
Preferred skills
Experience with Adobe Experience applications (Adobe Experience Manager, Adobe Target, Adobe Analytics), agentic development techniques.
Technologies
Adobe Experience Manager, Adobe Target, Adobe Analytics, AI-assisted coding tools, automated test generation, workflow automation.
Responsibilities
Direct resources to implement tactical digital program plans; guide engineers to deliver customer-facing capabilities globally; manage suppliers and ensure quality requirements; lead the project team through the AI-assisted SDLC life cycle; build organizational capabilities and develop talent.
Seniority
Senior, hands-on IC with people management
