Digital Customer Engagement Scrum Master
Core
Facilitative leader and coach guiding cross-functional digital product teams through the full content lifecycle from ideation to publishing within a Product-Oriented Delivery (POD) model.
Role type
Senior Scrum Master (Digital Content)
Builds
High-impact web and content solutions
Domain
Digital marketing and web content operations
Deliverable
product features
Required skills
Agile facilitation (Scrum/hybrid), cross-functional team leadership, process optimization, bottleneck removal, stakeholder alignment, independent workflow management
Preferred skills
CMS platform expertise (e.g., Adobe Experience Manager), web development lifecycle knowledge, dashboard creation
Technologies
Jira, Confluence
Responsibilities
Facilitate sprint planning, daily stand-ups, backlog refinement, and retrospectives; plan and prioritize complex cross-functional workflows; refine digital publishing processes; identify and mitigate delivery bottlenecks; mentor team members and align stakeholders on delivery goals
Seniority
Senior, hands-on IC
